Terms of Use
Last updated: [TO CHECK: insert publication date before going live]
This is a courtesy translation. The German version at /nutzungsbedingungen/ is legally authoritative to the extent permitted by the mandatory consumer-protection law of your country of habitual residence.
1. Scope and contracting party
These terms of use govern your use of the QORA app (Android, Android TV, Google TV, Fire TV; Windows and Apple to follow) and the website qoraplayer.com. The contracting party is Dominique Feld, Jolie Webdesign, An der Schule 20, 54296 Trier, Germany ("we" or "QORA"). These terms are addressed to consumers within the meaning of § 13 of the German Civil Code (BGB). If a business customer within the meaning of § 14 BGB enters into a contract, these terms apply accordingly, but without the consumer-protection rights set out in section 6 (in particular, no right of withdrawal, § 312g(1) in conjunction with § 13 BGB).
2. Service description
2.1 What QORA is, and what it is not
QORA is a playback application for the access credentials of your own IPTV provider (Xtream Codes credentials or M3U link). QORA does not itself supply any television, film, or series content. We are not an IPTV provider, broadcaster, or reseller of broadcast or streaming content. What content you see in QORA is determined exclusively by the third-party provider you choose yourself.
2.2 The three plans
Free, permanently at no cost: live TV with channel list, categories, and programme guide; movies and series; search; parental controls with PIN; favourites and progress stored locally on one device; one provider access.
QORA Plus, €9.99 per year: additionally, account functionality, cross-device sync (favourites and progress across multiple devices), transferring access credentials from your phone to your TV, multiple simultaneous provider accesses, full programme guide with a week's preview, household profiles, and the ability to send a playback report to our support team for review.
QORA Ultra, €14.99 per year: everything in QORA Plus, plus stutter analysis: if you submit a complete playback report, you receive a written reply within 24 hours on business days (Monday to Friday, excluding statutory public holidays applicable nationwide and in Rhineland-Palatinate, Germany) with our assessment of the most likely cause of a reported stutter (provider, internet connection, device, or app). This deadline is a promise to reply, not a promise to resolve: we commit to a professional assessment within the deadline, not to fixing the underlying cause itself where that lies outside our control (for example your internet connection or your third-party provider). The deadline starts upon receipt of a complete report, meaning the affected device, the access used, and a brief description of the stutter; for incomplete reports we request additional information, which correspondingly delays the start of the deadline.
Prices are final prices without separately stated VAT, since Dominique Feld is a small business ("Kleinunternehmer") under § 19 of the German VAT Act. The relevant app store will show you the actual amount payable, including any taxes and fees applied there, before you complete your purchase; this may differ from the amount stated here, in particular where the store itself acts as the seller (see section 3.1).
2.3 What is expressly not part of the service
Movies and series are never placed behind a paywall in any plan; the paywall applies exclusively to cross-device sync and the additional features listed in section 2.2. There are no advertisements and no expiry date during an active subscription.
3. Contract formation, payment, term, and cancellation
3.1 Purchase processing through the app store
QORA Plus and QORA Ultra are purchased through the relevant app store (currently Google Play, Apple App Store to follow). Purchase completion, payment processing, invoicing, renewal, and cancellation of the subscription are technically handled through your store account and are additionally governed by that store's own terms. [TO CHECK: whether, under the actual contractual model (Google Play Billing), Google acts as the contracting party and seller of the subscription vis-à-vis the customer (reseller / merchant-of-record model), or whether the purchase contract for the app features is formed directly with Dominique Feld and Google merely processes the payment technically. This determines who owes the customer refund claims arising from the purchase contract itself, and must be reconciled with Google Play's merchant terms before going live and stated unambiguously here. Until clarified, the following deliberately cautious wording applies.]
Independent of purchase processing, Dominique Feld remains your contracting party for the substantive use of QORA under these terms (service description, availability, liability).
3.2 Term and automatic renewal
QORA Plus and QORA Ultra subscriptions each run for one year and automatically renew for a further year unless you cancel through your app store account settings before the end of the current term. The cancellation notice period and exact cancellation process follow the requirements of the relevant store.
3.3 Cancellation
You may cancel your subscription at any time, effective at the end of the current term. Cancellation is done through your app store account's subscription management, not directly through QORA, since only the store has access to the payment relationship. After cancellation, the booked additional features remain usable until the end of the period already paid for; your account then reverts to the free feature set, without affecting data stored locally on one device.
4. Your obligations, content disclaimer, and prohibition on unlawful use
4.1 Sole responsibility for your connected provider
You are solely responsible for ensuring that the IPTV provider you enter into QORA (Xtream Codes access or M3U source) is operated lawfully and that you are entitled to use it, in particular with respect to copyright and any broadcasting-related rights in the content it makes available. We do not review the providers you enter and can neither confirm nor rule out their lawfulness.
4.2 No facility for circumventing third-party rights
QORA is intended exclusively as a playback application for lawfully acquired access. We do not support, promote, or tolerate the use of QORA to access content for which no usage rights exist (so-called streaming piracy). If we become aware of concrete indications of unlawful use of a service connected through QORA, we are entitled to block the affected access at server level or to terminate the affected user's account for cause, without prejudice to further claims.
4.3 Cooperation with authorities
We comply with legitimate requests for information from law enforcement and supervisory authorities within the scope provided by law.
5. Availability
5.1 No entitlement to uninterrupted availability
We strive for high, but not uninterrupted, availability of QORA and cross-device sync. Maintenance work, third-party outages (in particular affecting Google Firebase), or interruptions to your own internet connection may temporarily limit use.
5.2 Content and availability of the third-party provider
The actual availability, quality, and bandwidth of the content you play through QORA depend exclusively on your own third-party provider and your internet connection, and lie outside our sphere of influence. We give no warranty as to the existence, content, or accessibility of any third-party provider you connect.
6. Right of withdrawal for consumers
This right of withdrawal applies to entering into the paid QORA Plus and QORA Ultra plans, to the extent the contract for the usage entitlement is formed directly with Dominique Feld (see the open point in section 3.1). To the extent the relevant app store acts as seller, that store's own withdrawal and refund rules apply additionally or take precedence.
Withdrawal instructions
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period will expire fourteen days from the day of the conclusion of the contract.
To exercise the right of withdrawal, you must inform us (Dominique Feld, Jolie Webdesign, An der Schule 20, 54296 Trier, Germany, email: support@qoraplayer.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, though it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in no event will you be charged any fees as a result of such reimbursement.
If you requested that the provision of services should begin during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract (value replacement, § 357(8) BGB, German Civil Code).
Early commencement and loss of the right of withdrawal
If you wish to start using cross-device sync immediately rather than only after the withdrawal period ends, we require your express prior consent as well as your acknowledgment that you lose your right of withdrawal once the contract has been fully performed by us (§ 356(4) BGB). We obtain this consent separately and actively during the ordering process (not via a pre-ticked checkbox). [TO CHECK: build the technical implementation of this consent and acknowledgment mechanism in the actual Google Play ordering flow before going live and verify it with counsel; without this implementation, service delivery effectively begins immediately upon purchase without the legally required consent having been obtained, which does not shorten the withdrawal period but weighs against the drafter of the terms in any dispute.]
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To: Dominique Feld, Jolie Webdesign, An der Schule 20, 54296 Trier, Germany, support@qoraplayer.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service:
________________________________
Ordered on (*): ________________________________
Name of consumer(s): ________________________________
Address of consumer(s): ________________________________
Signature of consumer(s) (only if this form is notified on paper): ________________________________
Date: ________________________________
(*) Delete as appropriate.
7. Liability
7.1 Unlimited liability
We are liable without limitation for damages arising from injury to life, body, or health caused by an intentional or negligent breach of duty by us or our agents, and for any other damages caused by an intentional or grossly negligent breach of duty by us, or an intentional or grossly negligent breach of duty by our agents. Liability under the German Product Liability Act and liability under any guarantee we have assumed remain unaffected.
7.2 Liability for slight negligence
For a slightly negligent breach of a material contractual obligation (cardinal obligation), one whose fulfilment is essential to the proper performance of the contract and on whose observance you may regularly rely, our liability is limited in amount to the foreseeable, typical damage at the time the contract was concluded. Beyond that, liability for slightly negligent breaches of duty is excluded.
7.3 No liability for third-party content and availability
We are not liable for the content, lawfulness, availability, or technical quality of any third-party provider you connect (section 5.2), nor for damages arising from your use of an unlawfully operated or unreliable third-party provider.
7.4 Stutter analysis is an assessment, not a guaranteed outcome
The reply within 24 hours on business days promised under QORA Ultra (section 2.2) is a professional assessment of the most likely cause of a stutter. It is not a warranty of any particular playback quality and not a guarantee that the cause will be resolved where it lies outside our sphere of influence.
8. Applicable law and jurisdiction
8.1 Choice of law
These terms are governed by the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
If you are a consumer with your habitual residence in another EU member state, in particular France, Belgium, or Luxembourg, this choice of law does not deprive you of the protection afforded to you by the mandatory provisions of the law of your country of residence (Art. 6(2) of Regulation (EC) No 593/2008, the Rome I Regulation).
8.2 Jurisdiction
For consumers, statutory jurisdiction rules apply; in particular, as a consumer you may bring proceedings in the courts of your own domicile and may generally only be sued there (Art. 17 et seq. of Regulation (EU) No 1215/2012, the Brussels Ia Regulation). For merchants, legal entities under public law, or special public-law funds, the exclusive place of jurisdiction for all disputes arising from or in connection with this contract is Trier, Germany.
9. Delivery area
QORA is intended for users with habitual residence in Germany, France, Belgium, and Luxembourg. [TO CHECK: finalise the delivery/target area before the store launch and implement it technically through store country visibility settings; an unrestricted worldwide offering unintentionally triggers the law and jurisdiction of every further country in which consumers are located.]
10. Changes to these terms
If these terms change in a way that is disadvantageous to you, or that affects the scope of the service, the price, or your cancellation options, we will inform you in text form (e.g. by email or in-app notice) of the specific change and obtain your express consent before the change takes effect for you. Purely technical or editorial adjustments with no effect on your rights and obligations may be made with effect for the future, and we will give you reasonable advance notice.
11. Language version
These terms are also available in German and French translation. In the event of any discrepancy between versions, the German version prevails, to the extent permitted by the mandatory consumer law of your country of habitual residence.
Legal note
This draft has undergone internal legal hardening and does not replace sign-off by a licensed attorney. Final legal responsibility rests with the reviewing attorney before publication. Points marked [TO CHECK] must be resolved before going live.